Online trading is growing year after year and is steadily losing market share to stationary trading. The requirements of online trading are wide-ranging: User friendliness, comprehensibility and visual attractiveness of the user interface are essential elements of the purchasing process and have a decisive influence on the customer's purchase decision.

At the same time, maintaining a high level of customer service in online retailing is by no means less important than in stationary retailing. On the contrary, the absence of physical shops and contact persons requires the provision of convenient and efficient contact channels, and this with a high service quality level of those channels in order to satisfy the customer.

We take these requirements into account right from the start when designing and implementing mystery e-shopping. With extensive experience from various projects in the e-retail sector, we ensure that your online business functions professionally and will full customer orientation.