i n d i v i d u a l
i n d i v i d u a l
Good planning determines success
Good planning determines success
We focus entirely on you and your project. We provide you with hand-picked test designs that are individually tailored to your needs - only in this way can mystery shopping increase your service quality.
Of course, we also draw on proven standards and combine our tried and tested methods with your own personal ideas.
p e r s o n a l
p e r s o n a l
Always there for you personally
Always there for you personally
For us, you as a customer come first. Personal advice and communication are the be-all and end-all. It is important to us that you know us personally and can reach us at any time.
We also make the goal of increasing your customer satisfaction our own: Your personal contact is already waiting for you!
We also make the goal of increasing your customer satisfaction our own: Your personal contact is already waiting for you!
c o m p e t e n t
c o m p e t e n t
In business for 40 years
In business for 40 years
You would like to optimise the service and consulting quality of your company?
We provide you with an objective view from the outside - and make the customer experience measurable across all touchpoints: through the joint formulation of action measures, strengths are sustainably developed and weaknesses eliminated.
We provide you with an objective view from the outside - and make the customer experience measurable across all touchpoints: through the joint formulation of action measures, strengths are sustainably developed and weaknesses eliminated.
WE ARE HAPPY TO ADVISE YOU!
Your concern is our goal - try it out and test us!
Mystery shopping is our passion - in any form. Whether as a mystery visit, calling or mailing, whether feedback interviews, audits, social media tests or price studies.
We will be happy to advise you on which approach is right for you and your project. This is how we find the optimal solution to increase your company's performance.
TEST CONSULTATIONS WITH ADDED VALUE
We are Mystery Shopping Experts
Our highly professional and dedicated team makes us real mystery shopping experts. Trained, experienced and high motivated test shopper - the basis for high-quality test purchases - support us in our work throughout Germany.
Thanks to our worldwide cooperation with similarly structured specialised institutes in more than 60 countries, we are also the ideal partner for international projects. A modern and flexible online tool supports us in carrying out tests efficiently and provides you with professional and timely reporting of the results.
MYSTERY SHOPPER PAR EXCELLENCE
Our test customers are well trained
Our well-trained mystery shoppers, specially trained for each project, are our great asset. Without them, it would not be possible for us to offer this wide range of testing opportunities. Many of our mystery shoppers have been working for us for many years and know our way of working inside out.
We know our mystery shoppers personally and know who to use for which scenario to get credible and realistic results. Trustworthiness, seriousness and exact compliance with specifications are a matter of course for each of our mystery shoppers.
TESTING POSSIBILITIES OF ALL KINDS
We find the right instrument for your product
With the multitude of possibilities, it is easy to lose the overview. We advise you individually so that your product or your question is tested best and you get the greatest output. A combination of different approaches is also often useful and leads to even greater benefits for you.
SERVICES
What we offer.
What makes us outstanding.
What makes us outstanding.
INDUSTRIES
Where we shop.
Who we test.
Who we test.
CONTACT
Where we are.
How to reach us.
How to reach us.
Member Mystery Shopper Association
