On behalf of our clients, we arrange structured, transfer-led workshops between our mystery shoppers and the employees tested in the project. At first glance this constellation may seem a bit strange, but in reality the benefit of this direct exchange between tester and tested person is huge: People who would never meet in a direct and unbiased fashion in real life exchange their observations in this protected framework. This allows to uncover potential consulting deficits, to collect impulses for improvement and to get optimization suggestions for the roles of the mystery shoppers.

Our clients' feedback regarding these workshops is enthusiastic. Take a chance on this investment and convince yourself of its benefits!