Mystery Shopping is the standard instrument for measuring service quality in personal contact with the end customer, whether for simple standard tests or for complex consulting services in the luxury segment.

The consulting and sales competence of your employees is personally checked and evaluated on site by our diligently trained test buyers.

In this way, the strengths and weaknesses of a process or employee are objectively identified and made accessible for analysis.

We always set up scenarios, questionnaires and test procedures in close consultation with you.

A lot can be done with the collected data: Whether ad-hoc feedback, measures for process optimization or the development of benchmarks, we provide experienced and customer-oriented advice on all these points.

In the long run, you will consequently achieve increased customer satisfaction, sales activity and a more efficient internal organization.