Would you like to determine and improve the service quality and customer orientation of your employees? Would you like to find out whether your employees comply with all requirements and standards?

We use mystery shopping methods to objectively assess the quality of customer contact. These include mystery calls to service hotlines and mystery mails to the customer service departments. This way we can measure quality of response and availability. We also provide mystery visits by qualified mystery shoppers. Our test customers behave like regular customers, but are trained to observe and record the processes and the services offered.

You will be able to identify and eliminate the shortcomings in a targeted manner.This is especially important in regard to the performance of the employees. We can conduct a training that focuses on the identified weak points and optimizes the performance in order to reach a new level!

We support you in all phases: From the conception and support of employee development programs for higher service orientation to the verification of training success.