The media & telecommunications sector is subject to constant change. Customer needs are changing almost daily, while increasing digitalization is taking place at the same time. Moreover, the market is fiercely competitive, with a few providers vying for the customer's favour.

This makes it all the more important for you and your company to implement the internally defined standards in all areas, e.g. in your own branches or by your distribution partners. This is the only way to win new customers and retain existing ones for the long term.

By means of store checks we examine general standards: Are the products available? How are the products presented? Are the employees dressed accordingly? How clean is the store etc.?

By conducting test purchases and test consultations, we determine the service quality and customer orientation of the employees. Our results let you measure the optimization potential, target the trainings and measure their success afterwards.

We also identify how the competition is set up and derive optimisation potential out of it for you.

These are just some of the starting points from a broad repertoire of possibilities. Our experts are personally at your disposal and work with you to determine the most suitable test concept.