Due to the increasing intensification of competition in the industry & energy sector, Mystery Shopping has become an indispensable source of information for management and sales. Being caught between central strategy and its realization by the employees (on-site), it is important to identify critical parameters for the achievement of competitive advantages.

Increasing digitalization and ongoing technical developments lead to a constantly growing number of innovative products and services. But customer needs are also changing: customers themselves are changing from uninformed service receivers to active market players who want to have a choice between different providers and technologies.

If you as a company want to continue to win, retain and convince the end customers and commercial customers in these changing markets, the focus should be placed on customer and service orientation. 
Together we can develop a suitable testing approach in close cooperation with you: 

We thus learn what are the attitudes of sales employees and customer consultants to sales arguments, consultative and sales skills and customer retention and can further develop these points in a targeted and individual manner. 

We check the quality of your customer consultants' advice, specifically with regard to the new topics such as smart home, photovoltaics, energy efficiency, alternative energies, e-mobility and much more. 

We are one of the internationally leading specialized institutes and can look back on more than 35 years of experience. Our experts accompany you through all the steps: from a thorough analysis and conceptual planning to practical implementation - competently and innovatively.

We always keep an eye on the following goal: improving the quality of customer contact. Together we achieve higher customer satisfaction, stronger customer loyalty and higher revenues for your company.